VM Global cares about your privacy. For this
reason, we collect and use personal data only as it might be
needed for us to deliver to you our world-class visa
services and UK immigration services, (collectively, our
“Services”). Your personal data includes information such
as:
• Name
• Address
• Telephone number
• Date of birth
• Email address
• Other data collected that could directly or indirectly
identify you for the purpose of processing your visa
application or immigration application.
Our Privacy Policy is intended to describe to you how and
what data we collect, and how and why we use your personal
data. It also describes options we provide for you to
access, update or otherwise take control of your personal
data that we process.
If at any time you have questions about our practices or any
of your rights described below, you may reach our Data
Protection Officer (“DPO”) and our dedicated team that
supports this office by contacting us at INSERT EMAIL. This
inbox is actively monitored and managed so that we can
deliver an experience that you can confidently trust.
Likewise, we’ve also created a Privacy Center to provide
answers to your most common questions, quick links to access
your Account Settings, instructions on how to exercise
certain rights that might be available to you, and
definitions to key terms and concepts noted in this Privacy
Policy.
WHAT INFORMATION DO WE COLLECT?
We collect information so that we can provide the best
possible
experience when you use our Services. Much of what you
likely
consider personal data is collected directly from you when
you:
(1) create an account or purchase any of our Services (ex:
billing information, including name, address, credit card
number, government identification);
(2) request assistance from our customer support team (ex:
phone
number, email);
(3) complete contact forms or request newsletters or other
information from us (ex: email);
(4) participate in contests and surveys, apply for a job, or
otherwise participate in activities we promote that might
require information about you.
HOW WE COLLECT INFORMATION
We collect additional information when delivering our
Services to you to ensure necessary and optimal performance.
These methods of collection may not be as obvious to you, so
we wanted to highlight and explain below a bit more about
what these might be (as they vary from time to time) and how
they work:
Account related information is collected in association with
your use of our Services, such as account number, purchases,
when products renew or expire, information requests, and
customer service requests and notes or details explaining
what you asked for and how we responded.
Cookies and similar technologies on our websites and our
mobile applications allow us to track your browsing
behaviour, links clicked, items purchased, your device type,
and to collect various data, including analytics, about how
you use and interact with our Services. This allows us to
provide you with more relevant product offerings, a better
experience on our sites and mobile applications, and to
collect, analyse and improve the performance of our
Services. We may also collect your location (IP address) so
that we can personalize our Services. For additional
information, and to learn how to manage the technologies we
utilize, please visit our Cookie Policy.
Data about Usage of Services is automatically collected when
you use and interact with our Services, including metadata,
log files, cookie/device IDs and location information. This
information includes specific data about your interactions
with the features, content and links (including those of
third-parties, such as social media plugins) contained
within the Services, Internet Protocol (IP) address, browser
type and settings, the date and time the Services were used,
information about browser configuration and plugins,
language preferences and cookie data, information about
devices accessing the Services, including type of device,
what operating system is used, device settings, application
IDs, unique device identifiers and error data, and some of
this data collected might be capable of and be used to
approximate your location.
Supplemented Data may be received about you from other
sources, including publicly available databases or third
parties from whom we have purchased data, in which case we
may combine this data with information we already have about
you so that we can update, expand and analyse the accuracy
of our records, identify new customers, and provide products
and services that may be of interest to you. If you provide
us personal information about others, or if others give us
your information, we will only use that information for the
specific reason for which it was provided to us.
HOW WE USE INFORMATION
We strongly believe in both minimizing the data we collect
and limiting its use and purpose to only that (1) for which
we have been given permission, (2) as necessary to deliver
the Services you purchase or interact with, or (3) as we
might be required or permitted for legal compliance or other
lawful purposes. These uses include:
1. Delivering, improving, updating and
enhancing the Services we provide. We collect
various
information relating to your purchase, use and/or
interactions
with our Services. We use this information to:
• Improve and optimize the operation and performance of our
Services (again, including our online application)
• Diagnose problems with and identify any security risks,
errors, or needed enhancements to the Services
• Detect and prevent fraud and abuse of our Services and
systems
• Collecting aggregate statistics about use of the Services
• Understand and analyse how you use our Services and what
products and services are most relevant to you.
Often, much of the data collected is aggregated or
statistical
data about how individuals use our Services, and is not
linked
to any personal data, but to the extent it is itself
personal
data, or is linked or linkable to personal data, we treat it
accordingly.
Sharing with trusted third parties. We may share your
personal
data with affiliated companies within our corporate family,
with
third parties with which we have partnered to allow you to
integrate their services into our own Services, and with
trusted
third party service providers as necessary for them to
perform
services on our behalf, such as:
• Processing credit card payments
• Serving advertisements
• Conducting contests or surveys
• Performing analysis of our Services and customers
demographics
• Communicating with you, such as by way email or survey
delivery
• Customer relationship management.
We only share your personal data as necessary for any third
party to provide the services as requested or as needed on
our behalf. These third parties (and any subcontractors) are
subject to strict data processing terms and conditions and
are prohibited from utilizing, sharing or retaining your
personal data for any other purpose than as they have been
specifically contracted for (or without your consent).
2. Communicating with you. We may
contact you
directly or through a third party service provider regarding
products or services you have signed up or purchased from
us, such as necessary to deliver transactional or service
related communications. We may also contact you with offers
for additional services we think you’ll find valuable if you
give us consent, or where allowed based upon legitimate
interests. You don’t need to provide consent as a condition
to purchase our goods or services. These contacts may
include:
• Email
• Text (SMS) messages
• Telephone calls
• Automated phone calls or text messages and WhatsApp and
other social media platforms.
You may also update your subscription preferences with
respect to receiving communications from us and/or our
partners by signing into your account and visiting “Account
Settings” page.
If we collect information from you in connection with a
co-branded offer, it will be clear at the point of
collection who is collecting the information and whose
privacy policy applies. In addition, it will describe any
choice options you have in regards to the use and/or sharing
of your personal data with a co-branded partner, as well as
how to exercise those options.
If you make use of a service that allows you to import
contacts (ex. using email marketing services to send emails
on your behalf), we will only use the contacts and any other
personal information for the requested service. If you
believe that anyone has provided us with your personal
information and you would like to request that it be removed
from our database, please contact us at insert GDPR EMAIL.
Transfer of personal data abroad. If you utilize our
Services from a country other than the country where our
servers are located, your communications with us may result
in transferring your personal data across international
borders. Also, when you call us or initiate a chat, we may
provide you with support from one of our global locations
outside your country of origin. In these cases, your
personal data is handled according to this Privacy Policy.
3. Compliance with legal, regulatory
and law
enforcement requests. We cooperate with government and law
enforcement officials and private parties to enforce and
comply with the law. We will disclose any information about
you to government or law enforcement officials or private
parties as we, in our sole discretion, believe necessary or
appropriate to respond to claims and legal process (such as
subpoena requests), to protect our property and rights or
the property and rights of a third party, to protect the
safety of the public or any person, or to prevent or stop
activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will
take reasonable steps to notify you in the event that we are
required to provide your personal information to third
parties as part of legal process.
4. To measure the effectiveness of digital
marketing.
We use multiple web analytics tools provided by service
partners such as Google Analytics, and Singular to collect
information about how you interact with our website or
mobile applications, including what pages you visit, what
site you visited prior to visiting our website, how much
time you spend on each page, what operating system and web
browser you use and network and IP information. We use the
information provided by these tools to improve our Services.
These tools place persistent cookies in your browser to
identify you as a unique user the next time you visit our
website. Each cookie cannot be used by anyone other than the
service provider (ex: Google for Google Analytics). The
information collected from the cookie may be transmitted to
and stored by these service partners on servers in a country
other than the country in which you reside. Though
information collected does not include personal data such as
name, address, billing information, etc., the information
collected is used and shared by these service provider in
accordance with their individual privacy policies. You can
control the technologies we use by managing your settings
through our Cookie Policy or the ‘cookie banners” that may
be presented (depending on URL of website visited) when you
first visit our webpages, or by utilizing settings in your
browser or third-party tools.
Third-party websites. Our website and our mobile
applications contain links to third-party websites. We are
not responsible for the privacy practices or the content of
third-party sites. Please read the privacy policy of any
website you visit.
HOW YOU CAN ACCESS, UPDATE OR DELETE YOUR DATA
To easily access, view, update, delete or port your personal
data (where available), or to update your subscription
preferences, please sign into your Account and visit
“Account Settings.” Please visit our Privacy Center for
additional information and guidance for accessing, updating
or deleting data.
If you make a request to delete your personal data and that
data is necessary for the products or services you have
purchased, the request will be honoured only to the extent
it is no longer necessary for any Services purchased or
required for our legitimate business purposes or legal or
contractual record keeping requirements.
If you are unable for any reason to access your Account
Settings or our Privacy Center, you may also contact us by
one of the methods described in the “Contact Us” section
below.
HOW WE SECURE, STORE AND RETAIN YOUR DATA
We follow generally accepted standards to store and protect
the personal data we collect, both during transmission and
once received and stored, including utilization of
encryption where appropriate.
We retain personal data only for as long as necessary to
provide the Services you have requested and thereafter for a
variety of legitimate legal or business purposes. These
might include retention periods:
• mandated by law, contract or similar obligations
applicable to our business operations;
• for preserving, resolving, defending or enforcing our
legal/contractual rights;
• Needed to maintain adequate and accurate business and
financial records.
If you have any questions about the security or retention of
your personal data, you can contact us at INSERT GDPR
EMAIL
‘DO NOT TRACK’ NOTIFICATIONS
Some browsers allow you to automatically notify websites you
visit not to track you using a “Do Not Track” signal. There
is no consensus among industry participants as to what “Do
Not Track” means in this context. Like many websites and
online services, we currently do not alter our practices
when we receive a “Do Not Track” signal from a visitor’s
browser.
AGE RESTRICTIONS
Our Services are available for purchase only for those over
the age of 18. Our Services are not targeted to, intended to
be consumed by or designed to entice individuals under the
age of 18. If you know of or have reason to believe anyone
under the age of 18 has provided us with any personal data,
please contact us.
‘CHANGES IN OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any
time. If we decide to change our Privacy Policy, we will
post those changes to this Privacy Policy and any other
places we deem appropriate, so that you are aware of what
information we collect, how we use it, and under what
circumstances, if any, we disclose it. If we make material
changes to this Privacy Policy, we will notify you here, by
email, or by means of a notice on our home page, at least
thirty (30) days prior to the implementation of the
changes.
DATA PROTECTION POLICY
A data protection policy (DPP) is a security policy
dedicated to standardising the use, monitoring, and
management of data. The main goal of this policy is to
protect and secure all data consumed, managed, and stored by
the organisation. VM Global is sure your personal data will
be secure.
CONTACT US
Email: info@vmglobal.co.in
Website: www.vmglobal.co.in
Mobile: +91 8800664388
Netherlands Address: De eg 11, 1704 Av, Heerhugowaard, The
Netherlands 08B,
Delhi Address: 125-126, Ansal Chamber II, BK Place, New
Delhi - 110066
Mumbai Address: Jai Niketan, Santacruz East, Mumbai 400055
Presence In: THE NETHERLANDS, INDIA, BELGIUM, FRANCE,
SWITZERLAND, UNITED KINGDOM & ISRAEL